Refund policy
Customized Items (Made-to-order)
Some of our garments are made-to-order or tailored to your specific measurements.
Each piece is individually crafted for you, and therefore:
• Customized items are non-refundable and non-returnable, unless there is a proven manufacturing defect.
• Please ensure that you review your measurements, color, and style carefully before placing an order.
If you are uncertain about sizing, feel free to contact us at hello@bownd.co for personalized assistance prior to purchase.
If your item arrives with a production or shipping defect, please contact us within 7 days of receipt.
We will offer a suitable solution — repair, replacement, or partial refund depending on the situation.
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Standard Size Collection (Ready-to-Wear)
For non-customized, ready-to-wear pieces:
• You may request a return or exchange within 14 days of receiving your order.
• Items must be unused, unwashed, and in original condition with all tags and packaging intact.
• The customer is responsible for return shipping costs (unless the product is faulty).
Refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the returned item.
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Additional Notes
• We reserve the right to refuse returns that are worn, damaged, or altered.
• Please do not return any items without prior confirmation.
• Refunds will be issued only to the original form of payment.
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Contact Us
For any return or aftercare request, please email us at: hello@bownd.co
Please include your order number, a brief description of the issue, and photos if applicable.
We aim to respond within 2–3 business days.